Hillside Care Home

Hillside Care Home is a small residential care service that provides personalized support and accommodation for up to two adults with learning disabilities and autism, with one person currently living there. Recent leadership changes and proactive action from the provider have successfully addressed previous shortcomings from earlier inspections, bringing the service up to fully meeting legal requirements. The environment offers a warm, clean, and stable setting where a consistent team of well-trained staff delivers individualized daily support.

When it comes to safety, the home provides a secure environment where risks are properly assessed, monitored, and managed following best practice guidelines. Medicines are handled safely without discrepancies, and staff are fully trained in safeguarding procedures and infection control to protect the resident from harm.

The care provided is effective, ensuring that healthcare needs, medical appointments, and annual health checks are meticulously tracked using a new monitoring system. Staff work well within legal frameworks regarding capacity and consent, while meals and nutrition are carefully tailored to personal preferences and dietary requirements.

The atmosphere is genuinely caring, fostering warm, respectful relationships and a good-humored rapport between the resident and staff members. Care plans thoroughly respect individual religious beliefs, cultural needs, and personal identity while actively encouraging independence and privacy.

The service is highly responsive to individual needs, featuring a clear and varied schedule of meaningful daily activities, hobbies, and household tasks chosen by the resident. Care plans are detailed and regularly updated to reflect personal preferences, and clear complaints policies ensure feedback is welcomed and addressed.

Regarding leadership and management, while a new registered manager has successfully implemented important improvements and resolved past legal breaches, these positive changes are still relatively recent. Further time is needed to demonstrate that these new systems and high standards of care are fully embedded and sustainably maintained over the long term.