Engleburn Care Home

Engleburn Care Home underwent an inspection by the Care Quality Commission (CQC) to assess its services. The report covers key areas such as safety, effectiveness of care, how caring the staff are, responsiveness to resident needs, and the overall leadership and management of the home. The inspection aimed to provide assurance regarding specific concerns raised about safeguarding, falls, and infection control.

Regarding safety, staff actively promote residents' mobility and have implemented robust measures to minimise fall risks, including thorough assessments and appropriate equipment. They also effectively manage risks associated with anxiety and behaviour, ensuring that people receive tailored support. The home has addressed fire safety recommendations and swiftly installed window restrictors on the third floor following an inspection observation, enhancing security. Staff recruitment processes are thorough, and systems for medicine management and infection control are safe and effective, with policies updated in line with best practices.

In terms of how effective the care is, the report highlights that sufficient trained and competent staff are available to meet residents' needs, with staffing levels calculated based on assessments. Staff receive appropriate training and ongoing support. Individual care plans are detailed, and staff demonstrate a good understanding of residents' needs, particularly around medication and pain relief. The home actively works to reduce the need for medication related to behaviour and anxiety by creating calm environments and employing effective strategies.

The caring aspect of the service is described as positive, with residents and relatives expressing happiness with the care received. Staff are described as engaging and motivated, fostering a positive atmosphere within the home. Decisions regarding resident care are made in their best interests, supporting their choice and control in the least restrictive way possible.

In terms of responsiveness, the home works collaboratively with residents and external professionals when care needs change, ensuring appropriate support arrangements are in place. Feedback mechanisms, including residents' meetings and questionnaires for residents, relatives, and staff, are in place, and the registered manager actively reviews and acts upon suggestions for improvement.

Regarding leadership, the service is consistently managed and well-led, with a clear management structure in place that ensures effective oversight of quality and safety. The registered manager and senior staff demonstrate a strong understanding of equality, diversity, and human rights, ensuring these principles are embedded through training and practice. The home is transparent and honest with residents and relatives when incidents occur, adhering to the duty of candour. Audits are regularly completed to monitor the quality of care, and issues identified are addressed to promote learning and improvement, with prompt action taken to implement changes based on feedback and identified needs.