EnhanceAble Space

EnhanceAble Space provides respite care, offering daytime support and overnight accommodation for up to four individuals with learning disabilities and autistic people. This report summarizes findings from a recent inspection by the Care Quality Commission (CQC). The inspection assessed the service against key areas: Safety, Effectiveness, Caring, Responsiveness, and Leadership. Overall, the service demonstrated a strong commitment to providing high-quality care, with particular strengths noted in how responsive the service is to individual needs.

In terms of safe care, residents are well protected from avoidable harm. Staff have a thorough understanding of individual needs and how to safeguard them, working effectively with external agencies. Safety protocols are robust, including comprehensive risk assessments and a proactive approach to learning from incidents. The service also maintains a safe and clean living environment, with appropriate staffing levels and secure recruitment practices. Medication is administered safely and in a person-centred manner, adhering to best practices.

The effectiveness of care at EnhanceAble Space is consistently good. Support plans are detailed and reflect a deep understanding of residents' needs, including communication preferences. Staff are knowledgeable and actively involve residents and their families in reviewing and updating care plans. The service also ensures residents can access necessary healthcare services and promotes their overall health and wellbeing.

When it comes to caring, staff are noted for providing kind and compassionate support, consistently respecting residents' privacy and dignity. They actively promote equality and diversity, taking the time to understand individual communication styles and cultural needs. Residents and their families express confidence in the service’s ability to keep loved ones safe and well cared for.

The service excels in its responsiveness, with inspectors finding their approach to meeting residents' needs to be exceptional. Staff are adept at understanding and responding to individual preferences, ensuring residents are supported to pursue their interests and maintain control over their lives. The transition process into the service is individually tailored, leading to positive impacts on residents' confidence and independence.

In terms of leadership, the service is well-managed. The registered manager and staff are dedicated to placing residents' wishes and needs at the forefront of their practice. There is a strong culture of learning and open communication, valued by both residents' families and external professionals. The ethos and values of the management and staff contribute to residents leading inclusive and empowered lives. There are ongoing efforts to address recruitment challenges, ensuring contingency measures are in place.