Priory Court Care Home

This report from the Care Quality Commission (CQC) provides an overview of Priory Court Care Home following an inspection. It assesses how the home performs across key areas, with a focus on improvements made since the previous inspection. The report details the findings of the inspectors regarding the safety, effectiveness, caring nature, responsiveness, and leadership of the service, offering insights into the experiences of residents and their families.

On safety, the home has made significant improvements, with sufficient staff now available and recruited safely. Risk assessments are up-to-date, medicines are managed securely, and infection control measures are robust, ensuring a safe environment. In terms of how effective the care is, residents' needs are assessed using recognised tools, and care plans are developed and reviewed accordingly. Staff are well-trained and experienced, and residents receive adequate nutrition and healthcare support, with good collaboration with external agencies.

The caring aspect of the service is highlighted by staff who treat residents with dignity and respect, providing kind and compassionate support. Residents and their families feel well-known by the staff, and person-centred care is consistently delivered. When it comes to responsiveness, the service ensures people have maximum choice and control, supporting them in the least restrictive way possible. Their needs are met through personalised care plans, and they are supported to access healthcare services when required.

Finally, in how well-led the service is, there is a strong governance system with up-to-date audits that identify learning from incidents. Communication is good across the team, leading to positive outcomes for residents. Staff feel well-supported by management, and there are effective working relationships with other professionals involved in resident care. The home has made considerable progress since its last inspection, addressing previous concerns and demonstrating a commitment to providing quality care.