Ferrol Lodge

This CQC report details an inspection of Ferrol Lodge, focusing on infection prevention and control measures. The inspection aimed to identify examples of good practice during the ongoing pandemic, ensuring residents, staff, and visitors were protected. The report highlights the home's proactive approach to maintaining safety and well-being.

Regarding safety, the home demonstrated strong practices in preventing the spread of infections. They effectively managed visitor access, adhered to shielding and social distancing guidelines, and ensured safe admissions. The use of personal protective equipment was consistent and appropriate, with effective testing procedures in place for residents and staff. The premises were maintained with good hygiene and layout to support safety, and the home was prepared to manage potential outbreaks.

In terms of how effective the care is, the inspection did not provide specific findings beyond the infection control focus.

When considering caring practices, the report notes the positive impact of a bespoke Covid-secure visitors pod. This facility allowed families to visit safely without entering the main home, significantly supporting the well-being of residents and their loved ones.

For responsiveness, the introduction of an online booking app for the visitors pod was highlighted. This system streamlined appointments, reducing the burden on staff and making it easier for families to connect with their relatives.

On how well-led the service is, Ferrol Lodge implemented measures to improve efficiency. The purchase of a barcode scanner for the Covid-19 testing system significantly reduced the time staff spent on data input. Additionally, staff were supported to change into and out of uniforms at the workplace, with correct laundering practices followed, providing an extra layer of assurance for infection control.