Granville

This report from the Care Quality Commission (CQC) provides an overview of Granville, a residential care home offering respite and personal care for up to 14 individuals. The inspection focused on assessing the safety, effectiveness, caring nature, responsiveness, and leadership of the service, ensuring it aligns with the 'Right support, Right care, Right culture' guidance for supporting people with learning disabilities and autistic spectrum disorders. Overall, the inspection found that Granville maintains high standards across all assessed areas, with staff demonstrating a strong commitment to resident well-being and independence.

Regarding safety, the home effectively manages risks, ensuring residents are protected from harm. Staff are well-trained in identifying and reporting potential abuse, and robust safeguarding policies are in place. While emergency evacuation plans are documented, there's a need to update these to reflect specific equipment requirements. The report notes that staffing levels are consistently appropriate, and recruitment processes are thorough, contributing to a stable and knowledgeable care team. Medication management is handled safely, with staff competency regularly assessed.

In terms of how effective the care is, Granville excels at supporting residents through their transitions and ensuring care plans are personalized and meet individual needs. The service actively works with healthcare professionals and other agencies to provide timely and consistent support. Staff receive comprehensive training, including specialized courses for supporting individuals with learning disabilities and autism. While supervisions had momentarily slipped, plans are in place to rectify this. Residents are supported to maintain healthy diets, and the home's adaptations cater well to their diverse needs, although newer televisions are being considered.

The caring aspect of Granville is consistently highlighted, with staff treating residents with deep respect, kindness, and dignity. Residents and their families expressed strong confidence in the staff's ability to build rapport and provide considerate support, which has been instrumental in resident development. Staff are trained in equality and diversity, actively promoting resident choice and independence while respecting their privacy.

Responding to resident needs is a core strength, with personalized support plans developed collaboratively with residents and their families. Communication is handled effectively, with staff trained to meet diverse needs and an understanding of the Accessible Information Standard. Residents are encouraged to maintain relationships and pursue interests, with arrangements made for children to continue attending school during respite stays, ensuring continuity and engagement.

Finally, the service is well-led, with a positive and open culture where residents and staff are involved in its operations. Systems are in place for monitoring and improving the quality of care, with a focus on learning and development. The provider collaborates effectively with external agencies to achieve positive outcomes for residents, fostering an environment where people enjoy their stays.