The Rookery

This CQC inspection report provides an overview of Heathcotes (Salford), a residential care home for individuals with learning disabilities and autism. The inspection aimed to assess the quality of care provided across five key areas: safety, effectiveness, caring practices, responsiveness to needs, and leadership. Overall, the service was found to meet standards well, with a focus on person-centred care and positive outcomes for residents. The report details specific findings that inform the overall ratings.

On safety, the home ensures residents are protected from harm, with staff well-trained in safeguarding and aware of their responsibilities. Robust recruitment processes and consistent staffing levels contribute to a secure environment, and medication is managed safely and efficiently.

In terms of how effective the care is, residents' outcomes are consistently good, with care plans thoroughly assessing and regularly reviewing individual needs and preferences. The service also facilitates access to community health services and promotes healthy lifestyles. A point for development noted was the lack of personalisation in residents' rooms, though efforts are being made to address this.

The caring aspect of the service is highlighted by the positive interactions observed between staff and residents. Staff build good relationships, treating everyone with kindness, dignity, and respect, and actively involving residents in decision-making about their daily lives and long-term care.

Regarding how responsive the service is, it effectively meets residents' needs through personalised care planning that considers cultural and religious preferences. Residents actively participate in activities of their choice, and their care plans are regularly reviewed with their involvement.

Finally, on how well-led the service is, the registered manager promotes best practice in person-centred care, fostering a culture focused on achieving positive outcomes for residents. Governance systems provide effective oversight, and the service is moving forward positively after previous areas for improvement were addressed.