Wolsey House

Heathcotes Wolsey House is a residential care home providing support for up to six individuals with learning disabilities and autism. This report from the Care Quality Commission (CQC) details findings from an inspection focused on safety and leadership, building on previous improvements. The inspection assessed how well the home protects residents, ensures effective care, fosters a caring environment, responds to needs, and operates under strong leadership. Overall, the service has made significant progress since the last inspection, addressing previous areas for improvement and demonstrating a commitment to high-quality, person-centred care.

Regarding safety, residents are well protected from harm, with staff trained in safeguarding and confident in reporting concerns. Risk assessments are thorough and regularly reviewed, ensuring care plans effectively guide staff in managing identified risks. The home maintains safe medication management practices, with staff trained and residents supported in self-administration where appropriate. Infection prevention and control measures are robust, and staffing levels are consistently suitable to meet residents' needs.

In terms of effective care, residents' specific needs and preferences are clearly documented in their care plans. These plans are developed collaboratively, ensuring individuals have control over their lives and receive support tailored to their choices. Staff are well-equipped with the information needed to manage risks and promote independence, contributing to positive outcomes for those living at the home.

The care provided is characterised by a strong person-centred culture. Staff display a deep commitment to residents, fostering a family-like atmosphere where everyone feels valued and respected. Residents feel they get along well with staff and other residents, contributing to a positive living environment. Feedback from residents, relatives, and staff is actively sought through various channels, including regular meetings and surveys, and is used to inform service improvements.

The service is highly responsive to the needs of its residents. Their views and decisions are integrated into care plans, empowering individuals to manage their own lives. Regular meetings with residents provide opportunities for them to voice their thoughts and suggest improvements. This collaborative approach ensures the service evolves to meet the changing needs and preferences of the people it supports.

Under the well-led category, significant improvements have been made, particularly in governance and record-keeping, which were areas for development previously. Robust auditing systems are in place, covering care plans, medication, staff files, and the premises. Staff feel well-supported by the registered manager and the wider management team, who demonstrate approachability and a commitment to fostering a positive and empowering work environment. The service actively partners with other health and social care organisations to enhance resident outcomes.