Haven Lodge

This report details an inspection of Haven Lodge, a care home providing accommodation, personal care, and nursing for up to 50 older people, including those living with dementia. The inspection focused on key aspects of care delivery to ensure residents' well-being and safety. The findings highlight areas of good practice and identify opportunities for improvement, reflecting the home's efforts to address previous regulatory concerns and enhance the overall resident experience.

Regarding safety, residents felt secure, and staff were well-trained in safeguarding procedures, knowing how to act if they suspected harm. Risks to residents were thoroughly assessed, with clear guidance provided to staff to minimise potential dangers. Robust recruitment processes helped ensure suitable staff were employed, and sufficient staffing levels were maintained to meet residents' needs.

In terms of how effective the care is, residents' nutritional needs were consistently met, and staff ensured they had adequate food and drink. A range of healthcare professionals collaborated with the care team to support residents' health and well-being. Care plans were personalised, offering staff detailed guidance on individual support requirements, and residents were encouraged to participate in a variety of activities tailored to their interests.

Concerning the caring aspect, residents and their relatives consistently reported positive experiences, describing staff as kind and respectful. Residents were involved in decisions about their care whenever possible, and their representatives were kept appropriately informed. Staff demonstrated a good understanding of residents' individual needs and preferences, integrating them into daily life.

In the area of responsiveness, the care provided met residents' specific needs, with staff equipped with detailed care plans to guide their support safely. Residents had access to a range of activities suitable for their interests and abilities. A clear complaints process was in place, ensuring concerns were investigated and used to drive service improvements.

Regarding leadership, residents knew the management team and felt they could easily access them, contributing to an open and transparent environment. Staff received strong support from management, with clear roles and responsibilities defined. Systems were in place to monitor the quality and safety of the service, with a focus on learning from incidents to plan for ongoing enhancements.