Hawkinge House Proactive Assessment Unit

Hawkinge House Proactive Assessment Unit provides short-term nursing and personal care for up to 62 people, mostly supporting individuals awaiting assessments from health and social care teams. During our inspection, residents and their families shared positive feedback, highlighting a warm environment, friendly staff, and high satisfaction with daily life and meals. The service focuses on creating a comfortable, supportive atmosphere while helping people transition through their assessment periods.

Residents reported feeling secure, noting that staff were consistently present and helpful day and night. Medicines were handled properly by competent professionals, and the environment was maintained with effective infection control measures. Staff received appropriate safety training, and any past incidents were thoroughly investigated so that lessons could be learned.

Care plans were tailored to individuals, and staff demonstrated a strong understanding of each person's background, preferences, and medical needs. Staff training was kept up to date through automated tracking systems, and team members received regular supervision and guidance from management.

Residents were treated with respect, and their privacy and personal choices were actively promoted during daily support tasks. Staff were observed interacting warmly with individuals, supporting their independence, and accommodating diverse backgrounds and personal beliefs.

Meals received high praise, with flexible options catering to various dietary needs, including vegetarian and vegan choices, though visitors noted that written menus were not always visibly displayed. Care plans covered individual choices and preferences, and staff worked closely with external health professionals to ensure consistent support.

The management team maintained an open-door policy and was described as approachable and supportive by both staff and residents. Robust quality checks and audits were regularly conducted across different areas of the service, though visiting arrangements initially required appointments before being promptly revised following feedback.