Heathside Retirement Home

This summary is based on the recent inspection report for Heathside Retirement Home, which accommodates up to 30 older people needing personal care. The inspection specifically focused on governance and infection control following previous concerns. The home has successfully addressed its prior regulatory breaches, and officials found that management and safety systems have seen meaningful improvements. Relatives reported positive communication, and the home has worked closely with local authorities to implement necessary action plans.

Risk assessments and support plans are now properly maintained and reviewed regularly to help staff manage individual needs safely. While infection control measures such as testing, isolation for new admissions, and cleanliness were well managed, inspectors noted that some staff were wearing their face masks incorrectly below their nose, which leadership agreed to address immediately.

Care planning and daily record-keeping practices have been strengthened, ensuring that staff receive appropriate guidance to support residents effectively.

The home promotes residents' rights to make their own choices, and staff provide support in a way that respects their best interests and personal freedom.

Medication procedures have been successfully updated following external recommendations, with medicines now safely administered using a trolley brought directly to the residents in the lounge.

Management oversight has notably improved through more robust monthly audits, better tracking of incidents, and increased involvement from the registered manager who has been working night and weekend shifts to monitor night staff.