Woodend Care Home

This summary offers an overview of the recent inspection of Woodend Care Home by the Care Quality Commission (CQC). The report details the findings across five key areas: safety, effectiveness, caring approach, responsiveness, and leadership. The inspection was a follow-up to address previous areas for improvement, and this report outlines the progress made. Families can use this information to understand the current quality of care and environment at Woodend.

On safety, the home ensures residents feel secure with identified risks managed through clear guidance. Medicines are administered safely, and there are sufficient, well-recruited staff to meet everyone's needs, with equipment regularly checked and infection control well-maintained. In terms of how effective the care is, staff receive good training and support, with visible and approachable management. Residents' health and nutritional needs are met, with timely referrals to medical professionals when necessary, and the home's refurbishment makes it fully accessible. Regarding the caring aspect, staff demonstrate kindness, compassion, and respect, with care plans reflecting individual needs and preferences, and cultural requirements being met. The service also actively seeks resident and relative feedback through surveys and online reviews. In terms of responsiveness, care plans are personalised and kept under review, though a minor issue with an electronic record not syncing was promptly resolved. The home offers good end-of-life care and has expanded its activities team, providing a varied programme of engaging events. Finally, concerning leadership, a robust quality assurance system is in place with regular audits and provider oversight. Communication with families is reported as good, with concerns addressed effectively.