Oldfield Bank Residential Care Home

This report details a recent inspection of Oldfield Bank Residential Care Home, focusing on key areas of care provision. The inspection aimed to assess the effectiveness of improvements made since the previous review, particularly concerning safety and leadership. It gathered feedback from residents, relatives, and staff, alongside reviewing care records and operational procedures. The overall findings indicate significant progress and a positive shift in the home's quality of care.

Regarding safety, the home has made substantial improvements, particularly in medication management which was previously a concern. Staff are well-trained in safeguarding, and robust systems are in place to protect residents from harm, with risks effectively assessed and monitored. While staffing levels are generally sufficient, there were brief periods where communal areas were unsupervised, though no harm resulted from this. Infection control measures are strong, ensuring a safe environment for residents and visitors.

In terms of how effective the care is, residents and their families are happy with the support provided. Staff are knowledgeable and skilled, ensuring that care plans accurately reflect residents' needs and that care is delivered in the least restrictive way possible, respecting individual choices. The home actively works within the principles of the Mental Capacity Act, ensuring all decisions are in residents' best interests.

The caring aspect of the service is highlighted by positive feedback from residents and their families, who describe staff interactions as friendly, respectful, and pleasant. Staff express high job satisfaction and are motivated to provide person-centred care, contributing to a positive culture within the home. The home has also invested in its environment, creating new facilities for residents and staff.

The responsiveness of the service is evident in how well residents' needs are met and how their choices are supported. The home fosters an open culture where both residents and staff feel valued and listened to, with effective communication channels in place. Any concerns raised are addressed promptly and thoroughly.

Finally, the home is well-led, with a strong and approachable registered manager who fosters an open and supportive culture. Quality assurance processes, including regular audits, are in place to monitor and improve the service. Staff are clear about their roles, and the management team is proactive in identifying and addressing any areas for development, as demonstrated by recent adjustments to oral care and fluid chart monitoring.