The Cedars Rest Home Limited

The Cedars Rest Home provides residential care for up to 34 individuals, including those living with dementia. This inspection report from CQC details the findings of a visit on November 15, 2022, assessing the home against key standards. The report aims to provide families with an overview of the care and management at The Cedars, highlighting areas of strength and any aspects for development to assist in decision-making.

On safety, the home effectively assessed and managed risks to residents' health and wellbeing, ensuring staff were trained to keep people safe. Recruitment processes included necessary pre-employment checks, and medication was handled and administered securely. Measures were in place to prevent and control infections, and the premises and safety records were up to date. Although an incident prompted this inspection, it was found that there was no ongoing risk to residents from the management of staffing levels, and residents expressed feeling safe with the staff.

Regarding effectiveness, care was delivered by compassionate and respectful staff who were knowledgeable about residents' needs, particularly those living with dementia. The home operated within the principles of the Mental Capacity Act, ensuring that decisions were made in residents' best interests and in the least restrictive way possible. Arrangements for residents' medicines were well-managed, with clear guidance for staff on 'as and when required' medications.

In terms of caring, residents and their relatives spoke very positively about the staff team, with many highlighting the compassionate and respectful nature of the care provided. Staff understood their responsibilities in safeguarding residents, and when necessary, incidents were reported appropriately to the local authority. Residents reported feeling safe and that their needs were being met.

Concerning responsiveness, the home ensured residents had maximum choice and control over their lives. There were no restrictions on visitors, and residents could choose to meet visitors in communal areas or their own rooms. The home was prepared to manage infection outbreaks, and new admissions were handled safely. Residents had no complaints, and the new leadership was actively planning to reintroduce formal meetings with residents and their relatives.

On how well-led the service is, the report indicates a positive and person-centred culture. The new registered manager was approachable, maintained regular communication, and listened to feedback, actively identifying areas for improvement and working to address them. Staff felt supported, and there was confidence in the leadership. The home engaged well with residents, relatives, staff, and professionals, and was working to build strong partnerships with external health and social care organisations. While there were no complaints, the manager was planning formal meetings and gathering opinions to further enhance resident engagement.