Highfield Residential Care Home

This inspection report for Highfield Residential Care Home focuses on how well the service managed infection prevention and control measures during the COVID-19 pandemic. The report details practices that helped keep residents and staff safe, ensuring compliance with national guidelines. It highlights the proactive steps taken by the home to minimise risks and maintain a secure environment for everyone.

Regarding safety, the home effectively protected residents from infection. This included safely admitting new residents after appropriate isolation periods and ensuring they were monitored for symptoms. Visitors were managed to minimise infection risks, with options for negative-testing relatives to visit in designated areas or to act as essential caregivers if needed, demonstrating a strong focus on safety protocols.

In terms of how effective the care is, the report indicates that arrangements were in place for residents to receive necessary medical consultations and specialist advice from infection control nurses. The service also facilitated regular testing for both residents and staff as part of a national programme, contributing to an effective infection control strategy.

The caring aspect of the service is evident in how they maintained connections for residents. A video portal allowed residents to see and speak with their families, and the registered manager provided regular email updates, particularly concerning safety measures. This ensured families felt informed and connected, supporting the well-being of residents.

In response to external factors, the service demonstrated a high level of responsiveness. They implemented a clear process for new admissions, including COVID-19 testing and a 14-day isolation period, ensuring new residents were settled safely. The availability of PPE and the use of cleaning schedules further illustrate their readiness to adapt and respond to health guidance.

Concerning how well-led the service is, the registered manager was knowledgeable about government guidance on managing COVID-19 risks. Up-to-date infection control policies were in place, and regular audits were conducted with actions followed up, showing a commitment to continuous improvement and effective management of the home's operations.