Jasmine at Primrose

Jasmine at Primrose is a short-term respite service supporting individuals with learning disabilities and complex healthcare needs, such as autism or sensory impairments. This inspection report by the Care Quality Commission (CQC) assesses the service's performance across five key areas. The overall findings indicate a consistently good standard of care, with the service designed to promote independence and meaningful lives for its residents. The report highlights specific areas of strength and notes some minor points for continued development to ensure the highest quality of support for individuals and their families.

On safety, the home maintains a secure environment. Staff are well-trained in safeguarding, risk management, and emergency procedures, with regular health and safety checks conducted on the premises and equipment. The service also ensures safe medication management and has robust infection control measures, although prompting residents to wash hands before meals is an area for ongoing focus.

In terms of how effective the care is, Jasmine at Primrose excels at assessing individual needs and developing person-centred care plans. Staff receive comprehensive training and support to meet a wide range of healthcare and personal needs. The service also focuses on promoting healthy lifestyles and works collaboratively with other healthcare professionals to ensure continuity of care. Efforts are underway to enhance the menu to better reflect resident preferences.

Regarding caring practices, staff are consistently described as warm, friendly, and knowledgeable about residents' needs, treating everyone with dignity and respect. The service actively supports residents in expressing their views and making choices about their care, using preferred communication methods. Residents' privacy and independence are consistently promoted, and the environment is personalised to create a comfortable and familiar space.

Concerning responsiveness, the service demonstrates a strong commitment to meeting individual needs. Care plans are regularly reviewed and updated to reflect any changes, ensuring support is always appropriate and in line with residents' wishes. The service actively encourages feedback from residents and their families, and uses this to drive improvements.

Finally, on leadership and management, the service is well-led by a dedicated team. There is a clear vision and set of values that align with best practice guidance, focusing on promoting choice, control, and independence. The provider actively monitors quality and safety, learns from incidents to prevent recurrence, and is proactive in working with external agencies to enhance the service. The service also operates with a focus on the least restrictive approach, with no restrictive interventions being used.