Ladybrook Manor

Ladybrook Manor is a residential care home offering accommodation and personal care for up to 98 individuals, including those living with dementia. This recent inspection report highlights the overall positive experience for residents and their families.

On safety, the home demonstrates robust recruitment processes and ensures equipment is well-maintained and regularly checked. Medicines are managed safely, though some recording systems are being refined. While most residents and relatives feel safe, a recommendation has been made to review communication plans to ensure all staff have clear guidance.

In terms of how effective the care is, residents' needs are assessed prior to admission and regularly reviewed, with care plans reflecting a good understanding of individual physical and emotional needs. Staff receive appropriate training, and mealtimes are noted as relaxed and social occasions with good food choices.

The caring aspect of Ladybrook Manor is highly praised, with residents and relatives describing staff as friendly, approachable, and genuinely caring. Staff demonstrate patience and compassion, particularly when supporting individuals experiencing distress. Residents are encouraged to share their views and are involved in decisions about their care.

Regarding responsiveness, residents generally feel in control of their support and appreciate the consistent, non-restrictive approach. The home offers a varied weekly timetable of activities designed to engage residents' interests. While residents and relatives feel comfortable raising concerns, the report recommends a review of communication plans to ensure consistent and effective communication for all residents.

In terms of leadership and management, the service is well-led, with a passionate registered manager committed to continuous improvement. There is a positive and open culture, with staff feeling supported and empowered. The management team is proactive in addressing any queries or concerns raised during the inspection.