Mimosa Lodge

Mimosa Lodge provides care and accommodation for up to eight individuals with learning disabilities. This recent unannounced inspection by the Care Quality Commission (CQC) found that the service continues to provide a good standard of care, consistent with previous inspections. The report highlights a commitment to person-centred support, with staff demonstrating a strong understanding of residents' individual needs and preferences. Overall, the inspection indicates a well-managed and caring environment for those living at Mimosa Lodge.

Regarding safety, residents reported feeling safe and secure. Staff are well-trained in safeguarding procedures and understand how to identify and report concerns, with clear policies and accessible information available. Sufficient staffing levels ensure residents receive prompt and compassionate support, and robust recruitment practices are in place. Medicines are managed safely, and comprehensive risk assessments are used to minimise potential harm, with a consistently clean and well-maintained environment.

In terms of how effective the care is, residents and their relatives are happy with the food provided, which takes into account individual dietary needs and preferences. Staff possess the necessary skills and knowledge, supported by ongoing training and regular supervision. The service adheres to the Mental Capacity Act and Deprivation of Liberty Safeguards, and staff work collaboratively with healthcare professionals to ensure all resident needs are met.

When considering caring practices, residents consistently expressed positive feelings towards the staff, describing them as kind, respectful, and compassionate. Staff have built strong relationships with residents, demonstrating a deep understanding of their individual personalities and preferences. Privacy and dignity are consistently maintained, and residents are encouraged to be as independent as possible in their daily lives, fostering a sense of autonomy.

In terms of responsiveness, residents receive personalised care that supports their choices and interests, with a wide range of activities available and chosen by the residents themselves. Care plans are person-centred, regularly reviewed, and reflect residents' individual routines, preferences, and health needs. The service ensures information is accessible through various formats, and any concerns or complaints are handled promptly and effectively.

Finally, regarding how well-led the service is, residents and relatives feel the service is well-managed, with a positive and open culture. Staff feel valued and supported by an accessible manager who actively listens to their concerns. Regular team meetings and daily handovers ensure effective communication, and robust quality assurance systems are in place to monitor and continuously improve the delivery of care.