Rivermere Retirement and Care Home

Rivermere Retirement and Care Home provides accommodation and care for older people and those living with dementia. This CQC report from October 2017 reflects the findings of an inspection that assessed the home against key quality indicators. Overall, the service is viewed positively, with residents and their families generally feeling safe and well-cared for. The report highlights strengths in several areas, but also identifies specific points where improvements are being made or are recommended to further enhance the resident experience.

On safety, while residents generally feel secure and risks to their well-being are managed, there was a recommendation for refining the process of reporting safeguarding matters to ensure they are always handled according to policy. The home also uses a number of agency staff to cover vacancies, with a plan in place for ongoing recruitment, and a minor adjustment was suggested regarding the dating of topical medicines for disposal.

In terms of how effective the care is, residents and staff reported that care needs are consistently met. Staff receive appropriate training, are well-supported, and understand principles such as consent and the Mental Capacity Act. The premises are well-maintained and provide a comfortable, clean environment for residents.

The service is considered caring, with staff treating residents kindly and respecting their privacy and dignity. Residents are well-supported by staff who know them individually, understand their preferences, and encourage their independence.

Regarding how responsive the service is, care plans are being personalised, although this process is still being completed for all residents. Residents experience flexible and responsive care that meets their needs and wishes, and they are encouraged to participate in social activities and pursue their hobbies. Feedback mechanisms are in place, and complaints are investigated and responded to appropriately.

The service is also well-led, with effective systems for monitoring quality and safety. There are clear leadership structures, and staff and residents experience an open culture that encourages feedback. The home maintains accurate records and is focused on continuous improvement, with evidence of positive changes being made.