Smock Acre

This report summarises the findings of a CQC inspection conducted on 08 January 2019 at Smock Acre, a care home for up to three individuals with learning disabilities. The inspection found that the service continues to provide a good standard of care across all five key areas. The report highlights effective systems for safeguarding residents, ensuring their safety and well-being, and a commitment to learning from incidents.

On safety, the home has robust processes in place to protect residents from abuse, with staff well-trained to identify and report concerns. Risks to individuals and the environment are proactively assessed and managed, and there are sufficient, safely recruited staff to meet residents' needs. Medicines are managed safely, and infection control measures are effectively implemented.

In terms of how effective the care is, residents' needs are assessed comprehensively and care plans are aligned with best practices and legislation. Staff possess the necessary skills and knowledge, supported by thorough induction and ongoing training, to deliver effective support. Residents are supported to maintain a balanced diet with professional input when needed, and care is coordinated effectively with healthcare professionals.

Regarding caring practices, residents are treated with kindness and compassion, with staff demonstrating a deep understanding of individual behaviours and needs. Residents and their relatives are actively involved in decision-making regarding care, and efforts are made to promote independence. Dignity and privacy are consistently respected, and personal information is kept confidential.

On responsiveness, the service delivers person-centred care that reflects residents' individual needs, preferences, and choices, with care plans regularly reviewed. Residents are supported to engage in meaningful activities tailored to their interests, and the service adheres to accessible information standards to ensure effective communication. The home has clear complaints procedures, and residents are supported with end-of-life care planning.

Finally, concerning leadership, the service is well-led by a registered manager who fosters an open and transparent culture. Quality is consistently monitored through audits and feedback from stakeholders, and the home actively seeks to learn and improve. The service collaborates effectively with external agencies to ensure integrated care for residents.