Broomfield Lodge

Broomfield Lodge is a residential care home that provides personal and nursing care to up to 21 older people, including those living with dementia. This inspection report from the Care Quality Commission (CQC) details their findings following a review of the service. The report highlights significant improvements since the previous inspection, with a focus on ensuring residents receive safe, effective, caring, responsive, and well-led support. This summary provides a snapshot of the key findings from the CQC's assessment.

On safety, residents and their families felt well protected, with thorough assessments in place for health and welfare risks, including Covid-19. Medicines are now managed securely and administered as prescribed, supported by clear guidance for staff. There were sufficient staff available to meet residents' needs, and call bells were responded to promptly. Recruitment processes were robust, ensuring staff were safely vetted.

Regarding effectiveness, the care provided is designed to maximise residents' choice and control, with staff consistently supporting individuals in the least restrictive way and in their best interests. Residents are involved in developing their care plans and making decisions about their lives. The home has implemented all government guidance during the Covid-19 pandemic, ensuring infection control risks are managed effectively.

In terms of caring, residents and relatives reported positive experiences, feeling confident to raise concerns with the registered manager and being kept informed of any changes. Staff are described as being supportive and responsive to individual needs, contributing to a positive living environment.

The service's responsiveness ensures that residents' needs are met in a timely and appropriate manner. This includes prompt responses to call bells and a focus on adapting support as residents' conditions change, encouraging greater independence where possible.

Finally, concerning how well-led the service is, there is a clear and transparent management approach. The registered manager is approachable and open, fostering a positive culture. Systems are in place for regular audits and to identify and address any shortfalls, ensuring continuous improvement. The home actively seeks feedback from residents, families, and staff, using this to inform ongoing development and partnership working with external agencies.