High Pines Residential Home Limited

This report from the Care Quality Commission (CQC) provides an overview of High Pines Residential Home, detailing the findings from an inspection conducted in January 2020. The inspection assessed various aspects of the care provided, focusing on how safe, effective, caring, responsive, and well-led the service is. Overall, the report highlights significant improvements since the previous inspection, with the service now meeting all regulatory requirements and demonstrating a commitment to resident well-being.

Regarding safety, inspectors found that potential risks to residents' health and welfare are now thoroughly assessed with clear guidance in place to manage them effectively. Staff recruitment processes have been strengthened to ensure new employees are suitable, and there are sufficient staff members to meet residents' needs, with prompt response to call bells. Accidents and incidents are meticulously recorded and analysed to prevent recurrence, and medication is managed securely and accurately, with proper procedures for dated opened medicines. The home is also noted for its cleanliness and effective infection control measures.

In terms of effectiveness, the care provided consistently achieves good outcomes for residents, promoting a high quality of life. Pre-admission assessments ensure that staff can meet individual needs, and care plans are developed in line with national best practices. Staff receive appropriate training and support, with regular competency checks and ongoing development. Residents are supported to maintain a balanced diet with choices available, and staff are patient and attentive during mealtimes. The home also facilitates access to healthcare professionals and encourages resident activity.

The service excels in providing caring support, with residents and their relatives consistently reporting that staff are kind and treat individuals with dignity and respect. Staff demonstrate an understanding of residents' individual personalities and respond effectively to their communication needs, including non-verbal cues. Residents' diverse beliefs are respected, with opportunities to engage with spiritual and faith groups. Privacy is maintained, and residents are supported to maintain their independence wherever possible, with care plans reflecting their personal choices and preferences.

The responsiveness of the service is also a positive finding, with care plans now containing all necessary guidance and being personalised to meet individual needs and preferences. Residents are actively involved in decision-making regarding their care, and their choices and preferences are incorporated into their care plans. The service actively seeks and responds to feedback from residents and their families to improve care delivery. Complaints are recorded and investigated, and residents are supported to express their views.

Finally, the service is well-led, with a registered manager who is open and transparent about any incidents that occur. Regular checks and audits are completed to monitor the quality of the service, and action is taken when shortfalls are identified. The registered manager actively engages with local forums to stay updated on best practices and drive continuous improvement. The environment has been thoughtfully adapted to support residents with dementia, and residents are provided with information in formats they can understand.