The Coach House

The Coach House provides residential care and personal support for up to nine younger adults with learning disabilities, autism, physical disabilities, and sensory impairments. Following previous concerns, recent inspections confirm that the service has made significant improvements across all areas, successfully resolving previous regulatory breaches and exiting special measures. The home now offers a stable, well-managed environment where residents receive tailored support designed to promote independence, personal choice, and active involvement in daily life.

When it comes to safety, the home has established robust systems to protect residents from harm and properly manage risks. Staff now follow clear, detailed care plans for conditions like epilepsy and choking, and handle medications safely with accurate records. Recruitment procedures are thorough, and staffing levels are now sufficient, including one-to-one support for activities and an extra staff member at night, though reliance on temporary agency staff is still used to cover gaps while permanent hires complete background checks.

Care delivery is effective and focused on positive health and lifestyle outcomes for residents. Staff coordinate well with external healthcare professionals, including monthly physiotherapist clinics and regular dietary monitoring, while residents actively participate in menu planning and meal choices. Staff have also completed enhanced training and a structured twelve-week induction, ensuring they possess the right skills to meet individual needs, though maintaining consistent training updates remains an ongoing operational priority.

Residents experience compassionate, respectful support that prioritizes their dignity and personal communication preferences. Staff celebrate equality and diversity while truly understanding each individual's cultural and personal needs. Care plans reflect a wide range of personal requirements, and residents are actively encouraged to take positive risks and pursue their personal goals with consistent staff backing.

The service responds well to individual choices, enabling residents to personalize their living spaces and make meaningful decisions about their routines and travel. Staff communicate in ways that suit each person's needs and successfully use proactive strategies to help residents manage anxiety. While these responsive practices work well overall, staff must remain vigilant in tailoring approaches as individual preferences and support needs continue to evolve.

Leadership at the service is strong, transparent, and focused on continuous improvement and teamwork. The registered manager understands regulatory responsibilities and has successfully implemented an action plan to address past shortcomings. Staff feel well-supported, valued, and confident in raising concerns with management, and residents and their families are actively involved in shaping the service, including participating in staff interviews and providing regular feedback.