St Bonaventures

This inspection report for St Bonaventures offers a comprehensive overview of the care provided, examining key aspects such as safety, effectiveness, caring approach, responsiveness, and leadership. The inspection team gathered insights through observations, discussions with residents and staff, and a review of important documentation. The aim is to provide families with a clear understanding of the home's strengths and any areas identified for growth, ensuring a holistic view of the care environment.

In terms of safety, residents consistently reported feeling secure, supported by robust recruitment practices, adequate staffing levels, and careful management of medications and the environment. However, it was noted that two incident records could have been more detailed regarding follow-up actions.

Regarding effectiveness, the home has made significant improvements in adhering to the Mental Capacity Act, with appropriate applications for Deprivation of Liberty Safeguards now being made, although further follow-up with the local authority on these applications was advised. Care plans are detailed and person-centred, and residents have access to healthcare professionals to meet their evolving needs.

The care provided is consistently described as very caring, with staff demonstrating a deep understanding of residents' needs and fostering a familial atmosphere. Residents feel well-looked after and have good relationships with the long-standing staff team, who treat everyone with dignity and respect.

In terms of responsiveness, care plans are detailed and effectively address residents' physical, mental, emotional, social, and communication needs. The service actively promotes meaningful activities and outings, including annual holidays, and has clear, accessible procedures for handling any concerns or complaints, though none have been formally recorded.

Finally, the service is well-led by a visible and passionate registered manager who is well-supported by the trustees and staff. There are adequate systems in place to monitor service quality, with regular meetings and feedback mechanisms involving residents and their relatives. The focus remains on delivering person-centred care and empowering residents.