St Michael's Nursing Home

This CQC inspection report for St Michael's Nursing Home assesses the care provided across five key areas: Safe, Effective, Caring, Responsive, and Well-led. The report details findings from an unannounced visit on March 20, 2023, offering families a comprehensive overview of the service's quality and operational standards. The overall rating reflects the home's performance in ensuring resident well-being and efficient management.

Regarding safety, residents are well protected from harm, with robust systems in place for safeguarding and managing risks such as skin damage and falls. Staff are trained to identify and report abuse, and residents feel secure. Medicines are managed safely, and infection control measures are effective in keeping the premises hygienic and preventing outbreaks.

In terms of how effective the care is, staff possess the necessary training and skills to support residents, including understanding abuse risks and reporting procedures. People's care needs are assessed, and detailed guidance helps staff provide appropriate support, for example with mobility and skin integrity. When issues arise, there are effective systems for learning and improvement, and the service is kept clean and well-maintained.

The care provided at St Michael's is described as positive, with residents and their relatives expressing happiness and satisfaction. Staff are consistently praised for their kindness, caring nature, and ability to engage residents, contributing to a positive living experience.

In relation to how responsive the service is, residents are supported to have maximum choice and control over their lives, with staff adhering to the least restrictive approach possible. The service's policies and systems reinforce this practice, ensuring residents' independence and preferences are prioritized in their care.

Concerning how well-led the service is, leadership has significantly improved, fostering an open and person-centred culture. The registered manager and staff are approachable, valued, and actively involved in decision-making, creating a supportive environment. Continuous improvement is driven by regular audits and staff development opportunities. While feedback is overwhelmingly positive, the report highlights that the service is registered for a population group it does not currently serve, but all assessments were made under the relevant guidance.