Tristford

This CQC inspection report for Tristford covers the period up to July 2022. The inspection assessed how well the home supports individuals with learning and/or physical disabilities, focusing on five key areas: safety, effectiveness, care, responsiveness, and leadership. Overall, the report highlights many positive aspects of the care provided, with residents expressing satisfaction with their living environment and the support they receive.

In terms of how safe residents feel, people reported feeling secure, with staff knowledgeable about safeguarding and confident in reporting concerns. Risks are carefully assessed, and actions are taken to support independence while mitigating potential harm, including careful management of medicines and infection control.

Regarding effective care, staff are described as experienced and supportive, and residents receive care tailored to their preferences. Support for individuals with specific needs, such as epilepsy or choking risks, is well-managed, and people are encouraged to take calculated risks to maintain their independence.

On the aspect of caring, residents are treated with dignity and respect, with staff making efforts to understand and accommodate individual cultural and spiritual needs. People are supported to maintain relationships and live their lives as they wish, with staff acting in their best interests.

In terms of being responsive, the home aims to provide people with choice and control over their lives, supporting them in the least restrictive way. Residents are encouraged to come and go as they please, and their homes are personalised. Feedback from residents and relatives is actively sought and used to drive improvements.

Finally, concerning how well-led the service is, there is a clear ethos of empowering residents and valuing their independence, championed by the registered manager and staff. Staff feel supported and understand their roles, and quality checks are regularly conducted. While the service generally performs well, there is a recommendation to involve residents more in the selection of new staff to further enhance their control. The home is also developing its systems for accident and incident reporting to better identify patterns and trends.