Waters View Residential Care Home

Waters View Residential Home has received a positive report from the Care Quality Commission (CQC) inspection. The report covers various aspects of the home's operation, focusing on how well residents are cared for and supported. It provides an overview of the service's commitment to providing a safe, effective, caring, responsive, and well-led environment for its residents. The inspection aimed to ensure that the home meets high standards of care and supports the well-being of all individuals residing there.

On safety, residents are protected from avoidable harm, with thorough risk assessments and regular reviews of care plans. Medicines are managed and administered safely, and new staff are recruited with robust checks and comprehensive induction. In terms of how effective the care is, residents receive personalised support aligned with their needs and preferences, with staff receiving excellent training and development opportunities. The service also actively supports residents in maintaining a balanced diet and collaborates effectively with healthcare professionals.

Regarding caring practices, residents are treated with kindness and compassion, with staff showing a deep understanding of their personal histories and preferences. Dignity and independence are paramount, and residents are actively involved in decisions about their care and their home environment. For responsiveness, the home excels at planning personalised care that respects residents' choices and needs, including detailed end-of-life support. The service also effectively addresses communication needs and actively works to prevent social isolation through engaging activities.

Finally, concerning how well-led the service is, the management team fosters a supportive and inclusive culture, demonstrating a passion for high-quality care. Staff feel supported and well-trained, with regular supervision and opportunities for professional development. The service consistently learns and improves, showing a commitment to openness and honesty in its operations, ensuring a high standard of person-centred care is maintained throughout the home.