Rowland House

Rowland House provides specialist care and support for up to seven individuals with complex physical needs, brain injuries, and other neurological conditions. This recent inspection report highlights the home's commitment to delivering high-quality, person-centred care. Overall, the inspection found that the service consistently meets people's needs, fostering a safe, effective, caring, responsive, and well-led environment. The report notes that staff are well-trained and knowledgeable, ensuring residents receive appropriate support. While the service demonstrates many strengths, like fostering a strong sense of community and promoting independence, there are specific areas identified for ongoing development to further enhance the resident experience.

In terms of safety, residents are protected from avoidable harm, with staff well-trained in safeguarding and ample staffing levels. However, a minor point of improvement was noted regarding the documentation of risks associated with bed rails in care plans, which the manager has since addressed. When considering how effective the care is, residents' needs are thoroughly assessed before admission, and staff receive specialized training, including for acquired brain injuries, to meet these needs effectively. The home also actively promotes healthy eating and supports residents in accessing necessary healthcare professionals. Regarding how caring the service is, residents are treated with kindness, dignity, and respect, with staff building positive relationships and actively involving residents in their care decisions. Communication needs are well understood and supported, with assistive technology used where beneficial. The service’s responsiveness is evident in how it meets individual needs through personalised care plans and active community involvement. Residents feel listened to and valued, with varied and personalised activities. In terms of being well-led, the service benefits from consistent management and an open, person-centred culture that promotes high-quality care. The leadership team actively monitors service quality through regular audits and is committed to meeting regulatory requirements.