Brain Injury Rehabilitation Trust - Cook Close (Dover Court)

The Care Quality Commission (CQC) inspection of 14 Cook Close, also known as Dover Court, found the service to be consistently good across all five key areas. This report details how the home supports individuals with acquired brain injuries, focusing on promoting independent living and rehabilitation into the community. The inspection highlighted a positive and inclusive environment where residents are empowered to make choices and have control over their lives, supported by robust policies and systems that drive continuous improvement.

In terms of safety, people are protected from abuse and avoidable harm, with staff well-trained in safeguarding procedures. While risks are assessed and managed, a minor point for attention was identified regarding unprotected radiators and hot water pipes, which the management immediately addressed by amending risk assessments and installing protective covers. The service ensures safe medication management and maintains a clean, well-equipped environment.

On how effective the care is, residents receive support that achieves good outcomes and promotes a good quality of life. The home operates in line with the Mental Capacity Act 2005, ensuring residents’ needs are assessed and reviewed with their involvement. Staff are well-trained and skilled, particularly in supporting individuals with acquired brain injuries, and the environment is adapted to meet residents' needs, fostering independence.

The service is caring, with staff demonstrating kindness, dignity, and respect in their interactions. Residents are actively involved in decisions about their care and support, and their individual preferences are highly valued. Privacy and dignity are consistently promoted, and residents are encouraged to maintain relationships with friends and family.

Regarding how responsive the service is, residents' needs are met through well-planned and personalised care. The home actively supports individuals to engage in their interests and hobbies, with access to community activities and a focus on achieving life goals. Feedback mechanisms are in place, and the service has not received any complaints since the last inspection.

Finally, on how well-led the service is, there is a clear commitment to providing high-quality, person-centred care. The management team conducts regular quality audits, and staff feel well-supported and encouraged to contribute to service improvements. Communication channels are open, with residents, relatives, and staff kept informed through newsletters and regular meetings. The experienced management team is dedicated to engaging with all stakeholders and addressing any identified issues promptly.