Oakley House

Oakley House provides care for up to two individuals with acquired brain injuries. This recent inspection report from the CQC offers a comprehensive overview of the service's performance across key areas. It highlights the dedication of the staff and management in creating a supportive and homely environment. The report details how residents are encouraged to lead fulfilling lives, with a strong emphasis on their independence and personal preferences. Overall, the findings suggest a well-run service that prioritises the well-being and individual needs of its residents.

On safety, care and treatment are carefully planned to ensure residents' welfare, with robust systems in place to prevent infections and learn from any incidents. Staff undergo thorough recruitment checks, and there are sufficient numbers to meet residents' needs, including safe medication administration.

In terms of how effective the care is, staff are well-trained and understand their responsibilities regarding mental capacity and safeguards. Residents are supported to make choices and control their lives, with a focus on least restrictive practices. The environment is well-maintained and suitable for residents' needs, and they receive adequate support with nutrition.

Regarding how caring the service is, staff interact with residents in an empathetic and kind manner, demonstrating a good understanding of individual preferences. They work actively to promote independence and encourage informed choices, treating each person with dignity and respect.

In terms of being responsive, residents and their relatives are actively involved in care planning and reviews, which are conducted regularly. Residents are supported to pursue their interests and participate in social activities, and the manager handles any complaints in a timely and effective way.

Finally, on how well-led the service is, the registered manager has systems for monitoring care quality and regularly reviews performance. There's a clear management structure, and staff feel well-supported and understand their roles. The service promotes independence and person-centred care, with a commitment to openness and honesty.