Wood Close

This CQC inspection report for Wood Close highlights that the home continues to provide a good standard of care for its residents. The inspection assessed various aspects of the service, focusing on key areas to ensure residents are well looked after. Overall, the report indicates that the home maintains a positive environment and effective processes.

Regarding safety, the home has robust systems in place to protect residents from abuse and neglect, with staff receiving regular safeguarding training. Risks associated with residents' care are thoroughly assessed and managed, and the premises are well-maintained with appropriate infection control measures. Recruitment processes are in place to ensure staff suitability.

In terms of effectiveness, residents' needs and preferences are assessed and met, with care plans reviewed regularly and residents and their relatives involved in the process. Staff receive appropriate training and support to fulfil their roles, including training on the Mental Capacity Act. Residents are supported to maintain their health, with staff liaising with healthcare professionals when needed. Food and drink provision is well-managed, though monitoring of resident weight needs consistent application.

When it comes to caring, staff demonstrate kindness and understanding towards residents, treating them with dignity and respect. They are supported to communicate effectively and are involved in decisions about their care. Residents are encouraged to maintain their independence through various activities and support with daily tasks.

In terms of responsiveness, care plans are person-centred and kept up-to-date, ensuring staff have accurate information. Residents are supported to engage in activities they enjoy, both within the home and in the community, and to maintain contact with important people in their lives. The home has a clear complaints process, and concerns are handled appropriately.

Concerning leadership, the home benefits from a manager who is in the process of registering and demonstrates a strong understanding of their role. Leadership is visible, with staff feeling supported and working well as a team. The provider has quality assurance systems in place to monitor and improve the service. While premises risk assessments haven't always been reviewed annually, this is being addressed. Also, infection control audits could be more comprehensive, and staff require further support with the Mental Capacity Act, which the manager plans to provide.