Amherst House

Amherst House provides nursing and personal care for up to 60 older people, including those living with dementia. This report summarises the findings of a recent inspection.

Regarding safety, residents feel secure due to staff who understand their needs and manage risks effectively. There are sufficient staff to ensure safe support, and the home has taken steps to prevent infections, updating practices according to national guidance. However, one area noted that call bell alarms could be heard from another part of the service, which some residents found distressing, and this has been raised with management for resolution.

In terms of how effective the care is, residents' needs and preferences are thoroughly assessed and planned for. Staff receive appropriate training and support, ensuring they have the skills to provide care. People are happy with the food, and their nutritional needs are met, with special diets accommodated. The environment is well-designed, catering to those with dementia, and promoting independence.

When it comes to caring, staff are consistently kind, compassionate, and respectful, treating everyone with dignity. Residents are actively involved in decisions about their lives and care, with their preferences for activities, routines, and personal care being central. Personal touches, like teddy bears for new residents and personalised items in rooms, contribute to a welcoming atmosphere.

The service is responsive to residents' needs, with care plans that are person-centred and regularly reviewed. This ensures staff have up-to-date information on individual preferences, life histories, and relationships. Residents are supported to maintain relationships and access social activities, including interactions with the home's resident rabbits, which positively impact well-being. Communication needs are also addressed to ensure information is accessible.

In terms of how well-led the service is, the registered manager provides clear leadership, empowering staff and fostering a positive environment. Residents and their families are involved in the running of the service, and staff feel valued and supported. The service operates in line with legal requirements, including the Mental Capacity Act, ensuring that decisions are made in residents' best interests.