26 Dugard Avenue

This report from the Care Quality Commission (CQC) provides an overview of the care provided at 26 Dugard Avenue, a service accommodating four individuals. The inspection focused on key areas to assess the quality and safety of the support offered, with a particular emphasis on promoting independence and inclusion for residents with learning disabilities and autism. The findings indicate that the service is well-run and provides a high standard of care, with inspectors noting specific practices and the positive impact they have on residents' lives.

Regarding safety, residents are kept safe through staff's proactive approach to risk management and by ensuring residents understand how to protect themselves. There are always enough skilled staff on duty, and medicines are handled securely and administered correctly.

In terms of effectiveness, the care provided is based on a strong understanding of legislation like the Mental Capacity Act, ensuring decisions are always in residents' best interests. Staff receive regular training and support, leading to competent care delivery and positive feedback from families.

The caring aspect of the service is highlighted by the genuine respect and dignity shown to residents, with staff demonstrating patience and understanding of individual communication needs. This fosters a relaxed and happy environment where residents feel heard and respected.

In terms of responsiveness, support plans are highly personalised, adapting to changing needs and preferences. Staff are adept at communicating with residents in various ways, ensuring they can participate in activities and community life, including hobbies and even organised holidays.

Finally, the service is well-led by a dedicated registered manager who, despite managing other services, ensures strong day-to-day oversight through a competent team leader. There is a clear commitment to staff development, including support for language skills, and a robust system of quality checks ensures continuous improvement.