Yarra Respite

This report summarizes the findings of the CQC inspection for Yarra Respite. The inspection looked at how safe, effective, caring, responsive, and well-led the service is, with a focus on ensuring people with learning disabilities receive person-centred support that promotes independence and choice. Family carers shared overwhelmingly positive feedback, highlighting the significant positive impact the service has on their relatives.

On safety, people are protected from abuse and harm, with staff trained to recognise and report concerns. Risk assessments are thorough and guide staff in supporting individuals safely, especially when out in the community. Staffing levels are sufficient to meet individual needs, and new staff are recruited safely. Medicines are managed effectively, with systems in place to ensure continuity and safe administration, and robust infection control measures are followed.

In terms of how effective the care is, people's needs are well-assessed and understood, often with input from family and other professionals, ensuring suitability for the respite setting. Staff possess the necessary skills and receive ongoing training, including a recent initiative to refresh knowledge with the Care Certificate for all staff. People are supported to make choices about their meals, with nutritional needs met, and are encouraged to personalize their rooms. The service also maintains good links with healthcare professionals to support individual health needs.

The service is caring, with staff described as kind, committed, and compassionate, genuinely invested in supporting individuals. Staff demonstrate a deep understanding of people's preferences and routines, involving them and their families in care decisions. There is a strong emphasis on respecting privacy, dignity, and promoting independence, with examples of people being supported to manage their own finances during their stay.

Regarding how responsive the service is, it is well-organised to meet people's needs. The service operates as an extension of the day care, ensuring staff familiarity. Pre-assessments are tailored to individuals, and the service is designed to support community integration and access to local facilities, although it is noted that the property layout is not suitable for individuals with limited mobility.

Finally, on being well-led, the management team is highly regarded for their commitment and the values that underpin the service. They actively monitor quality and safety, utilising feedback for continuous improvement. The service is developed in line with best practice guidance, aiming to provide meaningful lives for those using the service, with a focus on control, choice, and independence.