Aurem Care (Glebe House)

Welcome to Glebe House Care Home in Chaldon, a residential, nursing, and respite care service specifically designed for older people who are physically frail. The home has a registered capacity for up to forty-one residents, and twenty-nine people were living there at the time of the inspection. This review specifically highlights how the home manages infection prevention and control practices to protect residents, staff, and visitors during the coronavirus pandemic.

When it comes to safety, the home has implemented rigorous procedures for everyone entering the building, including health screening, temperature checks, contact details recording, mandatory hand sanitisation, and face masks. Pre-booked relative visits take place in a specially created safe visiting area featuring garden entrance doors and a large perspex windowed booth. New residents arriving from the hospital must show a negative test and complete a fourteen-day isolation period with ongoing symptom monitoring and prompt retesting.

Regarding effectiveness, the management team ensures that infection control policies remain completely up to date and relevant. Staff regularly receive infection control update sessions and training during handover and supervision meetings, which are purposefully organized in lounge areas to maintain proper social distancing among the team.

In terms of being caring, staff wear photo and name badges, which helps residents feel reassured and maintains familiarity even when carers must wear face masks. This thoughtful measure ensures that personal connections remain strong and reassuring for the physically frail individuals living at the home.

For responsiveness, the service adapted its layout cleverly by converting the hairdressing salon into a dedicated sanitising room for visiting health professionals. This specific room allows medical visitors to safely put on personal protective equipment and store their belongings without carrying them through the rest of the home.

On the leadership front, the registered manager actively oversees daily hygiene practices, organizes staff supervision meetings, and maintains robust testing regimes for both residents and staff. The leadership ensures that all preventative measures, shielding protocols, and social distancing guidelines are strictly and effectively followed across the entire service.