Dimensions 42 Jubilee Road

This report from the Care Quality Commission (CQC) provides an overview of Dimensions 42 Jubilee Road, a care home for adults with learning disabilities and/or autism. The inspection focused on evaluating the service against five key questions: Is the service safe, effective, caring, responsive, and well-led. Overall, the inspection found that the home is performing well, with positive outcomes for residents and a strong commitment to person-centred care. The report highlights the service's dedication to promoting independence, choice, and inclusion for its residents, reflecting best practice guidance.

On safety, residents are protected from avoidable harm, supported by adequate staffing levels and a stable team who know individuals well. Robust recruitment processes ensure staff are safe to work with vulnerable people, and residents feel comfortable and supported. Risks are assessed and managed through detailed care plans, and medication is handled safely with effective systems in place.

In terms of how effective the care is, residents receive consistently good outcomes. Staff are experienced and knowledgeable, with comprehensive induction and ongoing training. Care is planned and delivered in line with national guidance, promoting residents' independence and best interests. While bedrooms have been personalised and some communal areas refurbished, there is a noted need for redecoration and refurbishment in some bathrooms, with plans communicated to the landlord.

Regarding how caring the service is, residents are treated with dignity and respect, and their views are valued. Feedback from residents and relatives indicates that staff are kind and caring, fostering a sense of contentment. The home actively supports residents in pursuing their interests and maintaining their independence, with care plans reflecting individual preferences and needs.

The service is responsive in meeting residents' needs through good organisation. Care plans are personalised, and staff ensure relatives are kept informed. The home actively works to support residents in developing and maintaining relationships, promoting social inclusion and participation in relevant activities.

Finally, the service is well-led by an established management team committed to quality and safety. Robust systems are in place for quality assurance and continuous improvement, and staff are encouraged to contribute ideas for enhancement. Safeguarding systems are effective, and concerns are addressed promptly and learned from to prevent reoccurrence.