Hallmark Anisha Grange Luxury Care Home

Anisha Grange provides a nurturing and engaging environment for its residents, offering accommodation, nursing, and personal care for up to 74 older people, including those with dementia. This report reflects the positive experiences of residents, with many highlighting the high quality of care and the welcoming atmosphere. The home is committed to ensuring residents lead fulfilling lives with ample opportunities for varied activities.

Regarding safety, residents consistently feel secure and well-cared for. The home has robust systems in place for safeguarding and managing risks, with staff well-trained to identify and report concerns. While overall accident management is good, there was an isolated instance where processes were not consistently applied, which the manager immediately addressed. The home has significantly improved its staffing levels, reducing reliance on agency staff, which has positively impacted the continuity of care. Medication management systems are strong, with improvements made, though some minor discrepancies in stock counts were noted and are being addressed through system enhancements. The environment is consistently kept clean and well-maintained, with effective infection control measures in place.

In terms of how effective the care is, Anisha Grange excels in assessing and meeting residents' needs. Staff are described as professional and competent, with comprehensive training and induction processes, including the Care Certificate. Specialist training, such as dementia care, ensures staff can effectively support residents with complex needs, employing least restrictive approaches. The home places a strong emphasis on nutrition, with pleasant dining experiences and attentive staff support, ensuring residents maintain a healthy diet.

The caring aspect of the service is consistently praised by residents and their families, who describe the staff as lovely and knowledgeable about their individual needs. Staff demonstrate empathy and understanding, particularly when supporting those with dementia. The home promotes meaningful engagement through activities, including intergenerational programs and reminiscence resources, which significantly enrich residents' quality of life and well-being.

Anisha Grange is outstanding in its responsiveness. The home actively works to reduce social isolation and loneliness through new initiatives and strong community links, ensuring residents feel valued. Complaints are handled with exceptional transparency and responsiveness, with the registered manager making every effort to ensure concerns are fully addressed and residents are satisfied with the outcomes. End-of-life care is approached in a highly person-centred manner, with detailed documentation of residents' wishes.

The leadership at Anisha Grange is exceptional, driving significant and sustained improvements. The registered manager is highly visible, approachable, and deeply respected by both staff and residents. A positive and inclusive culture permeates the organisation, with staff expressing pride in their work and commitment to high-quality, person-centred care. Feedback from residents and staff is actively sought and used for continuous improvement, and staff are recognised for their dedication. Regular monitoring and audits ensure the consistent quality and safety of the service, with innovative projects underway to further enhance resident and staff well-being.