High Peak Lodge Residential & Nursing Home

High Peak Lodge is a residential and nursing home providing care for younger and older adults, including those with dementia, sensory impairment, or physical disabilities. This inspection focused on the safety and leadership of the home, assessing how well it meets the needs of its residents. The report confirms that the home continues to provide a good standard of care, with residents and their families generally expressing satisfaction with the support received. Despite the home currently being in administration, overseen by Healthcare Management Solutions, the inspection found that essential services remain robust and well-managed.

On safety, residents reported feeling secure and well looked after by kind and caring staff. The home effectively documents and reviews incidents and falls, using this information for learning and improvement. Safeguarding training is in place, ensuring staff can identify and report concerns. Medicines are managed safely and accurately, and the home maintains a clean environment with effective infection control measures, as evidenced by a high score from a recent health protection audit. While staffing levels were generally adequate, a couple of relatives noted a need for more staff during mealtimes, and some staff mentioned feeling stretched during early mornings. The management is aware of these points and plans to review them.

In terms of how effective the care is, residents and their families spoke positively about the support they receive. The home actively seeks feedback through various channels, although the frequency of resident and relative questionnaires was not always clear. Arrangements are in place for collaboration with external organisations, such as a dementia-friendly day centre, to enhance resident well-being.

Regarding caring practices, residents consistently expressed feeling safe and satisfied with the care provided, often highlighting the kindness and attentiveness of the staff. Families also shared positive feedback about the quality of care and the staff's dedication.

The home's responsiveness to residents' needs is generally good, with staff available to assist promptly. While infection control is strong, there was a brief mention of protected mealtimes potentially restricting visits, though management assured that visiting is welcomed at any time.

Finally, in terms of how well-led the service is, the home demonstrates consistent management and leadership. Processes are in place to monitor and improve the quality and safety of care, with action plans developed from audits. The registered manager is proactive in reporting incidents and concerns, adhering to legal requirements for openness. Staff feel supported, though some expressed anxiety about the future due to the administration status. The home is working to address these concerns and maintain a positive working environment.