Lyndhurst Residential Care Home

This report from the Care Quality Commission provides an overview of Lyndhurst Residential Care Home following a comprehensive inspection. The inspection focused on assessing the overall quality and safety of the services provided, with particular attention to how the home operates under its new registered name. The findings are based on direct observations, feedback from residents and their families, and a thorough review of the home's records and procedures. The report aims to give families a clear understanding of the care experience at Lyndhurst.

On safety, residents feel secure and protected from harm, with staff demonstrating a good understanding of risk management and safeguarding. The environment and equipment are well-maintained, and medication administration is handled meticulously, ensuring residents receive the correct medication safely. Adequate staffing levels are maintained, and recruitment processes are robust, ensuring only suitable individuals are employed. Infection control measures are effective, keeping the home clean and pleasant.

In terms of how effective the care is, staff are competent and well-trained, with a thorough induction and ongoing supervision. Care plans are comprehensive, regularly reviewed, and reflect best practices, leading to positive outcomes for residents. Residents have choice and access to sufficient, well-presented food and drink, with options to dine in their rooms if preferred. The home's environment is accessible and allows residents to personalise their living spaces. Staff ensure decisions about care are made with residents' involvement and in line with legal frameworks like the Mental Capacity Act.

The caring aspect of the service is highlighted by consistently positive feedback from residents and their families, who describe staff as kind, compassionate, and always willing to help. The home supports residents' religious beliefs and uses "My Life Plans" to help staff understand individual histories and interests, fostering meaningful connections. Staff are skilled at understanding and responding to residents who may have communication difficulties, ensuring their comfort and respect.

Regarding how responsive the service is, residents' needs are met through well-organised and personalised care plans that are regularly updated. The home actively collaborates with healthcare and social care professionals, sharing vital information through hospital transfer forms. Risk assessments are thorough and regularly reviewed, with appropriate referrals made when needed. A varied activity programme is offered, and the home has systems in place to support residents through end-of-life care according to their wishes. A clear complaints policy is in place, and the home receives many compliments.

Finally, on how well-led the service is, the leadership team promotes a high-quality, person-centred approach, and staff are clear about their roles and responsibilities. Specialist roles and champions within the staff team ensure expertise is available across various care areas. Robust systems are in place for monitoring and auditing service quality, with findings used for continuous improvement. The home actively engages in partnerships with local health and social care bodies and is involved in community initiatives. Feedback from residents, relatives, and staff surveys consistently shows high levels of satisfaction with the care, cleanliness, and approachability of management.