Lakeview

This report details the findings of a recent inspection at Lakeview care home, assessing its overall performance and focusing on specific areas of care. The inspection aimed to understand how effectively and safely the home supports its residents, particularly those with complex needs, dementia, or brain injuries. While many aspects of care were found to be positive, the report also highlights areas where improvements are needed to ensure consistent high-quality service delivery for all residents and their families.

Regarding safety, the home generally manages risks well, with staff understanding safeguarding procedures. Staffing levels were found to be sufficient, and recruitment processes were thorough. However, some residents' risk assessments had inconsistencies, and while medicines were administered safely, improvements were noted as necessary for medication records and the storage of topical creams. Relatives also noted some delays in staff response to falls and inconsistencies in how incidents were reported.

In terms of effectiveness, residents are supported to make choices and maintain control over their lives in a way that is least restrictive. Staff are equipped with the training and support needed to meet residents' needs, and the home collaborates well with external health and social care partners to ensure a holistic approach to care.

The care provided is generally described positively by residents and their families. Staff are seen to understand and implement person-centred care approaches, adapting their methods to individual needs and preferences. There is a culture that focuses on residents as individuals.

The home is responsive to residents' needs, with policies and systems in place to support their autonomy. Visiting is encouraged, and relatives feel supported in spending time with their loved ones. The home also has clear procedures for managing visits during potential outbreaks.

Concerning leadership and management, the service has numerous systems for auditing and governance. While staff receive good support through supervision and team meetings, audits have not always identified the same areas for improvement as the inspection did. The provider and registered manager understand their duty of candour and are open when things go wrong, though some relatives felt communication regarding incidents could be improved by a minority of staff. The team is committed to continuous improvement, with ongoing plans for environmental and care enhancements.