Pilgrim Wood Residential Home

This inspection report for Pilgrim Wood Residential Home provides an overview of the care services provided, detailing findings across key areas such as safety, effectiveness, care, responsiveness, and leadership. The report highlights significant improvements made since the previous inspection, addressing areas that previously required attention. It offers insights into the daily experiences of residents and the overall management of the home, aiming to assist families in their decision-making process.

On safety, the home has made substantial improvements, particularly concerning fire safety measures which have been updated to meet regulations, and a more robust system for reviewing and learning from accidents and incidents. Residents and their relatives feel safe and well-cared for, with staff readily available and knowledgeable about individual preferences. The home benefits from a stable and dedicated staff team, and robust recruitment processes are in place to ensure suitability of all employees. Robust safeguarding training and clear reporting procedures are evident, alongside safe management of medicines and strong infection prevention and control practices.

In terms of how effective the care is, residents receive consistent support from a team that knows their needs well. The care plans are detailed and person-centred, ensuring staff have clear guidance on providing support. Residents are encouraged to participate in decisions affecting them and to make choices in their daily lives.

The caring aspect is reflected in the staff's deep understanding of residents' needs and preferences, treating them with respect and dignity. The exceptional commitment of staff, including a period of living on-site during the pandemic to protect residents, has been noted and recognised. The home actively involves residents and their relatives in discussions about the service through regular meetings.

Regarding responsiveness, the service has strengthened its management team with the recruitment of two deputy managers, enhancing oversight and accountability. Documentation and care planning processes have been significantly improved, ensuring person-centred approaches are clearly documented and accessible. The home has also successfully re-established links with the local community, enriching residents' lives through engagement with schools and churches.

Finally, on how well-led the service is, there are now effective quality monitoring systems and improved governance in place. The registered manager and provider collaborate closely to ensure high standards. Staff receive good support, feel valued, and are encouraged to voice their ideas and concerns in regular team meetings. The manager consistently demonstrates the duty of candour by being open and honest with residents, relatives, and regulatory bodies.