Read House

This CQC inspection report for Read House provides an overall assessment of the care home's performance across key areas. The inspection focused on whether the service is safe, effective, caring, responsive, and well-led, gathering evidence through speaking with residents, relatives, staff, and reviewing care records and operational procedures. The report highlights the dedication of the staff and the positive changes implemented under new ownership.

On safety, the home ensures residents are protected from avoidable harm, with medicines managed and administered safely. While recruitment checks are in place, there is a recommendation for further strengthening of these processes to ensure robust compliance. Infection prevention and control practices are well-maintained, and there are sufficient staff to provide timely care.

In terms of how effective the care is, Read House conducts thorough assessments to ensure residents' needs are met, and care plans are developed accordingly. Staff receive ongoing training and support to enhance their skills, and the service collaborates effectively with healthcare professionals to promote residents' well-being. Mealtimes are a pleasant and sociable experience, with choices offered to meet individual dietary needs.

The care provided is described as caring, with staff demonstrating compassion, kindness, and respect. Residents' independence, privacy, and dignity are consistently promoted, and their views and preferences are actively sought and incorporated into their care. There is an awareness and respect for residents' diverse backgrounds and characteristics.

Regarding how responsive the service is, Read House plans care individually, ensuring residents' unique needs and preferences are met. A 'resident of the day' scheme helps ensure individual choices are highlighted. The service effectively meets residents' communication needs and supports them in maintaining relationships and participating in socially and culturally relevant activities.

Finally, the service is well-led, with committed leaders focused on continuous improvement. A positive and open culture is evident, and the new management team is working to embed effective quality assurance systems. The provider has invested in significant renovations to enhance the living environment.