Shedfield Lodge

Shedfield Lodge in Hampshire provides accommodation and support for up to 34 older people, including those living with dementia, offering both permanent residency and respite care in a rural setting. During an unannounced inspection in October 2017, the home was found to be maintaining its high standards across all areas. Residents and relatives consistently shared positive feedback about the welcoming atmosphere, the dedication of the team, and the overall quality of life provided at the home.

The service maintains a secure and protected environment where potential risks to health and safety are thoroughly assessed and managed. Staff follow robust recruitment procedures and receive appropriate training and supervision to carry out their roles effectively. Medicines are securely stored, carefully recorded, and administered only by trained staff.

Care delivery is effective, with staff properly understanding and applying the principles of the Mental Capacity Act to protect residents' rights and involve families in best-interest decisions. Residents enjoy flexible, unhurried mealtimes with personalized menu choices that accommodate specific nutritional and medical needs. Regular healthcare checks are well-coordinated, with weekly GP visits and prompt responses to any health concerns.

The daily environment is characterized by genuine warmth, patience, and kindness from all staff members, including kitchen and maintenance teams. Thoughtful touches, such as night staff wearing sleepwear to help residents with dementia distinguish between day and night, demonstrate a deep understanding of individual needs. Staff consistently respect personal privacy, dignity, and independence.

Care plans are detailed, person-centered, and regularly reviewed alongside families to reflect changing needs and personal preferences. While the service responds well to feedback, handles complaints promptly, and maintains strong partnerships with visiting professionals, the ongoing success of the home relies on continuously keeping these comprehensive risk assessments and care plans up to date as residents' needs evolve.

The home is supported by a stable leadership structure, featuring an active registered manager who oversees robust quality audits, staff training programs, and regular satisfaction surveys. Management ensures that staffing levels are sufficient to meet residents' needs without rushing, fostering an open culture where both staff and relatives feel confident raising any concerns or suggestions for improvement.