Wavelly House

Wavelly House provides a supportive environment for individuals with mental health needs, potentially also living with learning disabilities or acquired brain injuries. This report from the Care Quality Commission (CQC) reflects an inspection that assessed the home against five key areas. Overall, the inspection found that Wavelly House offers a good standard of care, with residents feeling safe, well-supported, and actively involved in their care plans. The atmosphere is described as friendly and welcoming, contributing to a comfortable and well-maintained setting.

In terms of safety, residents are consistently protected from avoidable harm and abuse, with staff well-trained and vigilant. Risk assessments are thorough and involve residents, and effective crisis plans are in place. The home maintains good fire safety standards and ensures appropriate alerts for those with sensory impairments. Staffing levels are sufficient and recruitment processes are robust, ensuring suitable personnel. Medication is managed safely and accurately, and infection control measures are in place.

The effectiveness of care is demonstrated through comprehensive assessments and personalised care planning that leads to positive outcomes for residents. Staff are well-trained and possess the skills needed to support residents effectively, including managing challenging behaviours. Residents are supported in maintaining a healthy diet and staff collaborate well with external healthcare professionals to ensure consistent and timely care. The home's environment is adapted to meet residents' needs, and they are encouraged to lead healthier lifestyles and access healthcare services.

Regarding caring practices, residents have positive relationships with staff who treat them with dignity, respect, and kindness. Residents feel heard and involved in decisions about their care, with staff actively supporting their views and preferences. Privacy, dignity, and independence are respected, and residents are encouraged to maintain their autonomy.

The service is responsive to residents' needs, with care plans reflecting individual preferences and goals, including aspirations for greater independence. Residents are supported in pursuing their interests both within the home and in the community. Communication needs are identified and met, ensuring residents have choice and control. While the service is not set up for end-of-life care, discussions about preferences have taken place.

Finally, the home is well-led, with a positive, person-centred culture driven by the provider's values. There is a clear management system in place, although at the time of inspection, the manager was in the process of registering. The acting manager is supported by a strong organisational structure and is aware of their regulatory responsibilities.