Winscombe Care Home

This report from the Care Quality Commission (CQC) provides an overview of Winscombe Care Home following an inspection in February 2018. It assesses how well the home is managed and the quality of care provided across five key areas. The inspection followed up on previous concerns regarding the Mental Capacity Act and governance, and this report details the improvements made. The findings generally indicate a positive and well-managed environment for residents.

On safety, the home has implemented robust procedures for staff recruitment, ensuring suitable individuals are employed. Arrangements are in place for the safe management of medications, and sufficient staff are deployed to meet residents' needs effectively. Protective measures against infection are also effective, and staff are knowledgeable about safeguarding procedures to protect residents from harm.

In terms of how effective the care is, staff receive appropriate training and supervision, ensuring they have the necessary skills to support residents' individual needs. The home operates in line with the Mental Capacity Act 2005, ensuring residents' legal rights are protected when decisions are made on their behalf. Residents' dietary needs are assessed and met, and care plans are person-centred, reflecting individual preferences and needs.

Regarding caring practices, staff are noted for knowing residents well and interacting with them in a kind and respectful manner. The home complies with accessibility requirements, and residents are supported to maintain their dignity and independence. Feedback from relatives and healthcare professionals was consistently positive, highlighting a good rapport and effective communication.

In terms of being responsive, the service ensures residents' needs are assessed before they move in, and input from healthcare professionals is integrated into care reviews to improve quality of life. Residents receive timely support, and staff are knowledgeable about their individual needs and preferences. The provider has effective systems for handling and investigating complaints and concerns.

Finally, on being well-led, the home fosters an open, welcoming, and approachable culture. Staff feel valued and supported by the management team, who regularly seek feedback to drive service improvements. The registered manager effectively monitors the quality of care provided, and the provider is open about areas for development, demonstrating a commitment to learning and implementing changes.