43a and 43b Morley Road

This CQC inspection report for 43a and 43b Morley Road provides an overview of the service's performance across key areas. The inspection was conducted following the service's takeover by a new provider, and it assessed how well residents are supported in their daily lives. The report details findings related to safety, effectiveness of care, the caring nature of the staff, how responsive the service is to individual needs, and the quality of its leadership and management. Overall, the report highlights a service that has been positively assessed in all five core areas by the CQC.

Regarding safety, residents feel secure, with staff well-trained in safeguarding and risk management. Sufficient staffing levels ensure needs are met, and robust infection control measures, including appropriate PPE and testing, are in place, particularly important in the current climate. Medication is handled safely by trained staff, and any accidents or incidents are thoroughly documented with plans to prevent recurrence.

On effectiveness, the service demonstrates that it achieves good outcomes for residents. Care plans are detailed, person-centred, and regularly reviewed to reflect individual needs and choices. Staff receive comprehensive induction and ongoing training, supported by regular supervisions. The service works collaboratively with external health and social care professionals to ensure residents' health and wellbeing are consistently maintained.

The care provided is described as compassionate and respectful. Staff engage with residents at their pace, ensuring they feel heard and involved in decisions about their care. Residents express happiness with the service, and relatives confirm their involvement in care planning. Dignity and independence are promoted, with staff respecting privacy and encouraging self-reliance.

In terms of responsiveness, the service effectively meets residents' needs. Care plans are tailored to individual preferences, and staff are knowledgeable about how to support residents, including during times of distress. Communication needs are assessed and met with information provided in accessible formats. Residents are encouraged to participate in activities and maintain social connections, with efforts made to facilitate contact with family and friends.

Finally, the service is well-led, fostering a positive and inclusive culture. Staff feel valued and supported, and there is a clear focus on person-centred care. Effective communication channels are in place for residents, families, and staff. The registered manager demonstrates a strong understanding of their responsibilities, including the duty of candour, and robust quality assurance systems are in operation to drive continuous improvement and learning from incidents.