Drummonds

This report summarises an inspection of Drummonds, a care home for adults with physical and learning disabilities. The inspection, which took place on 26-27 February 2018, aimed to assess the service against key quality standards. The report highlights how the home has evolved since being purchased by Black Swan Care Group in October 2016, focusing on principles of choice, independence, and inclusion. Residents and staff were consulted to gather feedback on their experiences, with observations made throughout the home's facilities. This summary outlines the key findings across the five CQC domains.

On safety, residents consistently reported feeling safe and well-supported, with staff trained to protect them from harm and abuse. Robust recruitment processes were in place, ensuring all new staff were suitable for their roles. Medication management was a priority, handled with care and security to ensure resident wellbeing. The home also maintained effective emergency procedures, including fire safety drills, with residents actively involved in planning and understanding their roles.

In terms of how effective the care is, staff receive comprehensive induction and ongoing training, ensuring they understand their responsibilities, particularly regarding the Mental Capacity Act and Deprivation of Liberty Safeguards. Residents' nutritional needs are met, and necessary referrals to health and social care professionals are made promptly. Care plans are individualised, and staff are knowledgeable about residents' complex health conditions and how to manage them effectively.

Regarding caring practices, staff demonstrated empathy and kindness, showing a strong understanding of residents' preferences and routines. There's a consistent effort to promote resident independence by encouraging informed decision-making. Staff treat residents with dignity and respect, and residents and their relatives are actively involved in care planning, with advocacy services available if needed.

The service was found to be exceptionally responsive, with care being truly person-centred and focused on individual needs. Staff excel at understanding and responding to residents' concerns, even when expressed non-verbally. Care plans are regularly reviewed and updated, and residents are supported to pursue their interests and engage in a variety of social activities that match their preferences.

In terms of leadership, staff feel valued and well-supported, which contributes to the high standard of care provided. The management team actively seeks feedback from residents and their relatives, using this input to drive improvements. The home has established quality monitoring systems to maintain its standards, and there is a continuous drive to innovate and improve systems and processes to better meet residents' needs and regulatory requirements.