Prosignia Limited - 14 Church Lane Avenue

This report from the Care Quality Commission (CQC) provides an overview of the care provided at 14 Church Lane Avenue, a home for up to two individuals with learning disabilities. The inspection assessed the service across five key areas to ensure it is meeting high standards of care. The findings indicate a service dedicated to providing a supportive and enriching environment for its residents.

On safety, systems are in place to protect residents from harm, with staff knowledgeable about safeguarding and confident in reporting concerns. While general safety checks are thorough, a legionella test was pending at the time of inspection but was subsequently arranged. Effective recruitment processes and robust medicine management ensure resident well-being.

In terms of how effective the care is, residents receive person-centred support tailored to their individual needs and preferences, with regular reviews involving families. Staff are well-trained and supported, and the service works closely with health professionals to ensure comprehensive care. Personalised living spaces further enhance the effectiveness of the care.

The care provided is noted as being kind and compassionate, with staff developing caring relationships with residents. Privacy, dignity, and independence are consistently promoted, and staff are skilled in communicating with residents, even those who communicate non-verbally. Feedback mechanisms are in place for residents and their families.

Regarding responsiveness, care plans are personalised and developed in partnership with residents and their families, ensuring their needs and preferences are met. The service also adheres to the Accessible Information Standard, providing information in understandable formats, and actively supports residents in maintaining relationships and engaging in meaningful activities. There have been no complaints since the last inspection.

Finally, on how well-led the service is, there is a positive and open culture driven by a committed registered manager who is actively involved in residents' care. Effective systems are in place for monitoring quality and driving improvements, and the manager demonstrates a strong understanding of regulatory requirements. The service prioritises continuous learning and improvement based on feedback and team discussions.